Better User Experience with SAP Fiori and SAP S/4HANA

17.01.2024 Ilona Kalantaryan

Table of contents

Ever wondered why some software feels like quick and simple experience?

The answer lies in User Experience (UX), where every click, swipe, and interaction are thoughtfully crafted to seamlessly guide users through an intuitive journey. To say in other words, it’s the art of making complexity in easy way. In the context of business applications, where functionality and productivity are key, a positive user experience directly impacts the efficiency, effectiveness, and overall success of the software.

If you have a few moments, let’s explore together the magic that turns ordinary software into an extraordinary voyage of usability and satisfaction.

 

Exploring SAP S/4HANA: Industry Best Practices and Continuous Innovation

With implementation of SAP S/4HANA we enter the realm of next-gen enterprise resource planning. More than just an upgrade, S/4HANA represents a significant transition to a streamlined and smarter digital foundation.

With its in-memory computing capabilities, businesses can process vast amounts of data in real-time, leading to unprecedented agility. Discover the migration strategy to SAP S/4HANA by reading our blog post: Five Best Practices For Migrating To SAP S/4HANA.

The significance of S/4HANA in enhancing user interaction and productivity cannot be overstated.

One of the key strengths of SAP S/4HANA lies in its tailored approach to diverse industries. From manufacturing and retail to healthcare and finance, the ERP suite incorporates industry-specific best practices that go beyond generic solutions.

In our exploration, we delve into these practices, illustrating how SAP S/4HANA’s industry-focused features streamline processes, enhance efficiency, and ensure compliance with sector-specific regulations.

SAP S/4HANA has a contemporary and user-friendly interface designed not just for visual appeal but also facilitates easy navigation. However, the user experience offered by SAP S/4HANA is not just about aesthetics; it’s about enhancing efficiency. Users can navigate through tasks seamlessly, leveraging the system’s capabilities to drive operational excellence while aligning seamlessly with existing workflows.

Explore more about SAP S/4HANA’s user experience: SAP S/4HANA & User Experience: Enable User Productivity, User Satisfaction & User Adoption.

 

 

Understanding SAP Fiori: A Paradigm Shift in UX Design

SAP Fiori, a game-changer in the world of user experience that redefines how users interact with SAP applications. What sets SAP Fiori apart are its key features that contribute to an enhanced user experience. Its core principles encompass a responsive design, role-based accessibility, and a delightful user experience.

The key features, such as personalized dashboards and streamlined workflows, contribute significantly to a smoother and more enjoyable user experience.

SAP Fiori was first introduced in 2013, with a primary focus on a mobile-first display approach. It had limited content, containing only 25 apps, and was considered a simple-use solution that could be accessed across multiple devices. Since then, the functionalities have grown significantly, with over 7,500 apps available to users.

A major focus point of SAP Fiori is the user and how each individual user works, with the look and feel of the software driving a positive and more efficient user experience.

The layout is designed for direct access to different apps and notifications, allowing users to obtain information and perform actions quicker. Fiori’s role-based accessibility customizes interactions to meet the unique needs of individual users, promoting efficiency and enhancing engagement.

 

Integration Benefits and Impact on Productivity

User interface enhancements play a crucial role in boosting productivity. The intuitive design of Fiori, coupled with the intelligent capabilities of S/4HANA, translates into a system that anticipates user needs.

SAP and User Experience

Let’s expand the key features that makes UX Specific:

  1. Establishing Trust and Engagement with First Impression

The importance of a positive first impression cannot be overstated. When users encounter a well-designed and intuitive interface, it immediately instills confidence and sets a positive tone for their entire interaction with a website, application, or digital product. The visual appeal and usability of the interface play a crucial role in creating a connection between the user and the product, fostering trust and engagement from the outset.

  1. Ensuring Inclusivity for All Users with Improved Accessibility

A fundamental aspect of UX is the commitment to inclusivity. Digital products should be accessible to users of all abilities, ensuring a seamless and enjoyable experience for everyone. This involves designing interfaces that consider diverse needs, including those with physical or cognitive limitations. By prioritizing accessibility, organizations not only adhere to ethical standards but also expand their user base by catering to a wider audience.

  1. Adapting to New Technologies

In the dynamic landscape of technology, user expectations evolve alongside advancements. Prioritizing UX means designing products with adaptability in mind. A well-designed user interface is not static but dynamic, capable of seamlessly accommodating emerging technologies. This adaptability is crucial for products to remain relevant, meet evolving user expectations, and stay ahead in a competitive digital environment. By future-proofing UX, organizations position themselves to address the ever-changing needs of users and stay at the forefront of technological trends.

 

Case Study of successful implementation of SAP for Better User Experience

One of our partners pharmaceutical company recognized the need to enhance the user experience (UX) across its digital platforms. The company decided to implement SAP Fiori in conjunction with SAP S/4HANA, aiming to streamline operations and provide a superior user experience.

Challenge:

Employees reported difficulties in navigating through various modules, resulting in increased training times and a dip in overall workflow efficiency. The company aimed to address these challenges and create a more intuitive and user-friendly environment for its workforce.

Objectives:

  • The company aimed to create a more intuitive and user-friendly environment for its workforce.
  • Implement SAP Fiori to create modern and intuitive user interfaces.

Steps to take:

  1. SAP S/4HANA Adoption:

The company migrated to SAP S/4HANA, involving a comprehensive analysis, data migration, and employee training.

  1. SAP Fiori Integration:

Our ITP professional team integrated SAP Fiori, focusing on role-based interfaces. Fiori apps were implemented for commonly used processes.

Results:

So, what outcome was achieved?

  • The SAP Fiori integration led to a 30% reduction in user interface navigation time. Employees reported a 25% increase in satisfaction with the new, streamlined interfaces.
  • Observed a 20% reduction in the time required to complete key business processes, leading to a 15% increase in overall operational efficiency. This resulted in quicker decision-making, faster response times, and a noticeable boost in the productivity of teams across departments.

At ITP, we prioritize the contentment and triumph of each partner. Our company has the capability to provide tailored solutions that align with the distinct needs and prerequisites of our partners.

ITP offers customized solutions that align with the specific needs and requirements of our clients.  Do not hesitate to reach out to us today and book a free consultation with our experts!

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