Micro Focus Service Manager (MFSM)

Micro Focus Service Manager (MFSM) stands as a cornerstone for modern IT Service Management (ITSM), offering a robust platform designed to streamline service delivery, enhance efficiency, and elevate customer satisfaction. Our MFSM solutions empower organizations to orchestrate service management processes with precision, aligning IT operations with business objectives seamlessly.

Micro Focus Service Manager is the first software solution for IT Service Management and Enterprise Service Management built on machine learning and analytics. It is a proven solution to serve thousands of users, easy-to-use self-service, and powerful extensibility, which makes it the perfect fit for large-scale enterprises.

Service Manager is the cornerstone of Micro Focus Service Management Automation Suite, which combines multiple key application areas into a single solution: IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).

Service Manager is a comprehensive, integrated solution that provides a powerful platform to standardize and automate service management processes, workflows, and tasks.

Built on machine learning and analytics, it speeds up key operational processes such as incident, problem, and change management, etc.

Mobile devices, smart email, and an intuitive web-based self-service portal provide an en- gaging and innovative user experience for in- teracting with IT and other service desks.

Proven out-of-the-box ITIL best practices can be easily configured, customized, and ex- tended in a codeless manner.

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Key Features:

  • Easy-to-Use Service Desk Built on Machine Learning and Analytics;
  • Dashboard and Reporting;
  • Chat and Collaboration;
  • Change Management;
  • Smart Self-Service;
  • User Surveys;
  • Out-of-the-Box ITIL;
  • Codeless Configuration;
  • Flexible Licensing;
  • An Open and Extensible Platform for Automated Service Management.

The efficiency and continuity of business processes in modern companies increasingly depends on ensuring the reliable operation of corporate IT systems and technologies. Efficient management of IT and business services is a top priority, regardless of size or industry. Implementation and development of Micro Focus Service Manager solutions is one of the 5 key areas for InTech Partner.

Our deep expertise, experience in the implementation of complex projects, integrations with other systems, development of their unique modules and knowledge of the best practices of building processes enable a business to increase its speed, efficiency, customer focus and user satisfaction.

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Your company has become a trusted partner for our Holding, helping with capabilities in SAP, Microsoft and MFSM technologies.  Professional expertise and goal orientation of ITP Group specialists helped us in implementation of new systems and development of current IT landscape.

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This strategic collaboration with ITP marks a pivotal moment in Adalvo’s pursuit of innovation and operational excellence.

The successful migration to SAP S/4HANA reflects our commitment to leveraging cutting-edge technology to enhance pharmaceutical operations.


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