SAP business support services: choose your provider today
Get support at every stage of your company’s digital transformation from trusted consultants who know SAP solutions better than anyone else. We will help you ensure uninterrupted, reliable system operation, and quick recovery in case of force majeure.
With our SAP support services, you will be able to update the software promptly and decide on a strategy for further automation, as well as ensure the quality implementation of the future project.
If necessary, we can implement a competence center and enterprise-based technical support service, prepare documentation for international companies following client requirements, train users of SAP systems and organize technical support for the infrastructure.
Our SAP software support services
Analysis and prioritization of customer requests
Finding errors, checking settings
Identification of errors and search for optimal solutions
Providing standard solutions
Providing fixes, patches, and workarounds
Following the SAP recommended procedures
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The reasons to choose us
SAP enterprise support services based on business needs
After the implementation of SAP solutions, we support and develop the technical and functional performance of SAP systems to make your business even more efficient.
High level of expertise
We implement a full cycle of support for the client’s SAP systems and contribute to the development of the company’s IT landscape. Our team works with the customer and knows their system and the specifics of the business well.
Individual approach in SAP support services
As a SAP implementation services company, we are ready to offer the expertise of 100+ engineers, the involvement of the most qualified consultants, dozen of successful SAP implementation cases.
Our clients at SAP business support services
Reviews on our SAP support services
In our company SAP primarily provides a reliable and stable platform for the company's supply chain operation and financial reporting. What is most critical about SAP - it's really the integration of all functions, where all operation and financial information residing in, and the capability of integrating with external source of data and this is exactly why we choose to partner with ITP, their knowledge of end-to-end processes and technology integration helped to support and develop our system.
Last year, part of our company’s infrastructure was migrated to Azure and since then we have been maintaining a hybrid infrastructure on-premises and in the cloud. Microsoft has well established IaaS and PaaS products, and there has been lot many changes related to new features and integration with other platforms. Azure will definitely become a cloud leader with its products, and our decision to migrate to Azure has significantly reduced infrastructure downtime, improved our quality of service and increase infrastructure flexibility for new business requests implementation n. I’d like to say “thank you” to ITP team for support during migration and help along the way during stabilization and hyper care period.
We express our gratitude to InTech Partner for the high-quality and timely implementation of work on the development of the Micro Focus Service Manager system, which we have been using since 2016 and which is our base for building customer-oriented user service. Thanks to the joint efforts of both teams, the automation of change management processes was implemented in accordance with the world's best practices.
Frequently asked questions
SAP solutions increase the efficiency of the enterprise by automating the tasks that employees had to perform manually, such as accounting, planning, and managing company resources. After the implementation of the system, time is freed up that employees can spend on more important tasks.
It is a one-stop team that handles incidents and requests of users. We get requests through the service desk, electronic system for registering incidents and appeals, by email, or phone.
It is based on the customer’s business requirements and reduces the number of critical failures. With this approach, the connection between users’ actions, system features, and incidents becomes clearer, and work is getting more organized.
In this case, a group of expert-level specialists is involved. They are used to solving the most complex issues that require deep knowledge of the methodology, subject area, and features of their implementation in various SAP systems.