Micro Focus Service Manager (MFSM)

sap implementation services
Micro Focus Service Manager is the first software solution for IT Service Management and Enterprise Service Management built on machine learning and analytics. It is a proven solution to serve thousands of users, easy-to-use self-service, and powerful extensibility, which makes it the perfect fit for large-scale enterprises.

Service Manager is the cornerstone of Micro Focus Service Management Automation Suite, which combines multiple key application areas into a single solution: IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).

Service Manager is a comprehensive, integrated solution that provides a powerful platform to standardize and automate service management processes, workflows, and tasks.

Built on machine learning and analytics, it speeds up key operational processes such as incident, problem, and change management, etc.

Mobile devices, smart email, and an intuitive web-based self-service portal provide an en- gaging and innovative user experience for in- teracting with IT and other service desks.

Proven out-of-the-box ITIL best practices can be easily configured, customized, and ex- tended in a codeless manner.

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Key Features:

  • Easy-to-Use Service Desk Built on Machine Learning and Analytics;
  • Dashboard and Reporting;
  • Chat and Collaboration;
  • Change Management;
  • Smart Self-Service;
  • User Surveys;
  • Out-of-the-Box ITIL;
  • Codeless Configuration;
  • Flexible Licensing;
  • An Open and Extensible Platform for Automated Service Management.

The efficiency and continuity of business processes in modern companies increasingly depends on ensuring the reliable operation of corporate IT systems and technologies. Efficient management of IT and business services is a top priority, regardless of size or industry. Implementation and development of Micro Focus Service Manager solutions is one of the 5 key areas for InTech Partner.

Our deep expertise, experience in the implementation of complex projects, integrations with other systems, development of their unique modules and knowledge of the best practices of building processes enable a business to increase its speed, efficiency, customer focus and user satisfaction.

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In our company SAP primarily provides a reliable and stable platform for the company's supply chain operation and financial reporting. What is most critical about SAP - it's really the integration of all functions, where all operation and financial information residing in, and the capability of integrating with external source of data and this is exactly why we choose to partner with ITP, their knowledge of end-to-end processes and technology integration helped to support and develop our system.


Financial Services

Last year, part of our company’s infrastructure was migrated to Azure and since then we have been maintaining a hybrid infrastructure on-premises and in the cloud. Microsoft has well established IaaS and PaaS products, and there has been lot many changes related to new features and integration with other platforms. Azure will definitely become a cloud leader with its products, and our decision to migrate to Azure has significantly reduced infrastructure downtime, improved our quality of service and increase infrastructure flexibility for new business requests implementation n. I’d like to say “thank you” to ITP team for support during migration and help along the way during stabilization and hyper care period.

Driving Engine


We express our gratitude to InTech Partner for the high-quality and timely implementation of work on the development of the Micro Focus Service Manager system, which we have been using since 2016 and which is our base for building customer-oriented user service. Thanks to the joint efforts of both teams, the automation of change management processes was implemented in accordance with the world's best practices.



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